Usability Assessment

Overview: One of my research interests focuses on the usability and accessibility of web-based library services and resources. In particular, I have an interest in library websites, as these are the primary venue libraries use to provide access to their services and collections.

Online archive of presentations:

Walbridge, Sharon and Nicole Campbell. "Web Site Usability Testing: Assuring a Quality Experience". Washington State University IT Forum, March 14, 2005, Pullman, WA. Presentation: itforumspr05.pdf

Campbell, Nicole, Janet Chisman, Karen Diller and Sharon Walbridge "Designing for the User: How to Test for Usability." ACRL X: Crossing the Divide, March 2001, Denver, CO. Pre-conference handouts: ACRL 2001 preconference

Campbell, Nicole.  "Put it to the Test: Usability Testing of Library Web Sites." Presented at LITA Forum 2000, November 2000, Portland, OR. Presentation: litaforum2000.pdf  Handout: litaforum2000-handout.pdf

Chisman, Janet, Karen R. Diller and Nicole Campbell.  "Learning from Our Users: Usability Testing of WebPacs & Web Sites." Presented at Internet Librarian International 2000, March 2000, London, UK. Presentation: london2000.pdf

Diller, Karen R. and Nicole Campbell: "Usability Testing: How Effective is your Library's Web Site." Presented at Online Northwest, February 2000, Portland, OR. Presentation: onlinenw2000.pdf   Summary:  onlinenw2000-summary.pdf

Diller, Karen R. and Nicole Campbell: "Usability Testing: How to Analyze Your Web Pacs and Web Sites." Presented at the Coalition for Networked Information (CNI) Fall 1999 Taskforce Meeting, December 1999, Phoenix, AZ. Presentation: cni1999.pdf

Diller, Karen R. and Nicole Campbell: "Effective Library Web Sites: How to Ask Your Users What Will Work for Them." Presented at Integrated Online Library Systems '99 (IOLS), May 1999, New York, NY. Presentation:   iols1999.pdf